Background
Based in Rhode Island, CCG Telecom (www.ccgtelecom.com) is an elite sales organization and Microsoft Unified Communications Integration Partner with a strong focus on end-to-end solution sales of telephony and VoIP hardware technology for small and large enterprise customers, service providers, system-integrators, solution providers, government entities, and educational institutions.
As a committed Microsoft partner, CCG has always made it its business to deploy Microsoft’s solutions internally within its own offices. By doing this, CCG not only benefits from the solutions themselves, but is also able to become acquainted with the solutions inside out to enable its team to offer its customers a high level of support. One example was CCG’s adoption of Microsoft Unified Communications. As early as 2008, CCG began using OCS, moving over to Lync 2010 and Lync 2013 as they became available.
According to CCG’s owner, Kevin Yorio, as Microsoft’s offering progressed from OCS to Lync, the features and functionality improved dramatically. However, those improvements came at a price. “The newer versions of Lync demanded an increasingly complex architecture,” he explained. “This in turn made management and maintenance of the system more problematic, requiring deeper levels of technical know-how – something which most organizations would not be able to handle in-house.”
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Cost-effective
A cost-effective solution for deploying Lync Enterprise Voice
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Full solution
Full Lync Enterprise Voice solution in a box
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Simple installation
Simple to install and maintain
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Reduce costs
Integrated management reduces operational expenses
"One Box 365 performed extremely well and, most importantly, it was dramatically easier to manage and maintain thanks to the integrated management system included in the solution."
Results
One Box 365 has delivered a number of important benefits to CCG, including:
- Reduced hardware footprint - full Lync 2013 deployment with Enterprise Voice on a single hardware platform.
- Simplified management - One Box 365’s integrated management system increases productivity and efficiency for administrators.
- Integrated Lync-certified voice connectivity - media gateway and SBC functionality built in enabling seamless connectivity with legacy and IP-based voice systems.
Most importantly, CCG is now using its own successful deployment of One Box 365 as a reference site for the company’s own customers. “I’m a big fan of simple”, explained Kevin Yorio, “and AudioCodes’ One Box 365 provides an extremely simple way of deploying Lync and reaping the benefits of Microsoft’s Unified Communications while reducing management overhead.”
“One of the first questions any potential customer asks is ‘Does it work?’” he added. “Based on our experience, we can unequivocally state: ‘Yes, it does!’”
