Self-service portal for connecting and orchestrating multiple enterprise voice communications services
AudioCodes Live Hub is an intuitive, self-service portal for orchestrating multiple enterprise voice communications services. Live Hub lets you connect voice engagement channels (for example, SIP trunks), conversational AI platforms and business voice applications (including unified communications platforms like Microsoft Teams and contact centers) while enriching them with cognitive voice services (such as speech-to-text, text-to-speech and voice analytics).
With just a few clicks, enterprises, solution providers and system integrators can connect a vast array of pre-integrated SIP trunks, bot frameworks, cognitive speech services and contact center platforms, as well as defining call routing rules – all without writing a single line of code. Live Hub also offers an open API to generate additional integrations and build customized voice services.
Live Hub Services
Contact Centers
Enables organizations to keep existing carrier contracts and improve customer experience with AI-based real-time translation
- Supports Genesys, Microsoft Dynamics 365 and more
- Connects any SIP trunk in just a few clicks
- Enables AI-based real-time translation during live conversations
- Adds WebRTC Click-to-Call to cloud and legacy contact centers
- Integrates voicebots with your contact center
- Option to use phone numbers supplied by AudioCodes
Voicebot Connectivity
Enhances customer engagement with voicebots using your conversational AI platforms of choice
- Supports voicebots and conversational IVR use cases
- Choose your speech service providers
- Connect your bots to any telephony engagement channel
- Flexible call control flow including human agent escalation
Microsoft Teams
Direct Routing PSTN connectivity with full Microsoft Teams Phone lifecycle management
- Connect Teams to any SIP trunk (Bring Your Own Carrier)
- DID and Teams user management, call routing plans and policies
- Connect Teams to any contact center
Live Hub Benefits
- Intuitive, self-service operation, no coding or VoIP experience required
- Rapid service setup and launch with no upfront costs
- No equipment or software to install or maintain
- Flexible pricing options including pay-as-you-go and volume discounts
- Pre-defined integration with Microsoft Teams for fast deployment
- Try it out with free credit
Live Hub Features
- Central connectivity hub for enterprise voice services
- Easy-to-use, self-service web portal
- Predefined voice integrations that enable you to connect with just a few clicks
- Advanced and easy-to-use call routing options
- Call recording and transcription
- Open API for customized integrations
- Billing and payments
Live Hub Pricing - A Self-Service Communication Hub for Businesses
Discover AudioCodes Live Hub pricing plans. Start free with no credit card, then scale with transparent, usage-based pricing. Unlock discounts with high-volume commitments.
Resources
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Voice AI Is Calling – Answer with AudioCodes Live Hub
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Expanding the Conversation: WhatsApp Calling Comes to Live Hub
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The Future of Customer Interaction: Harnessing the Power of Voice AI and AudioCodes Live Hub
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How to Create Voicebots for Contact Centers the Simple Way
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Tap Into the Power of Digital Click-to-Call Technology with AudioCodes Live Hub
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AudioCodes Live Hub - Empowering Voice Conversational AI
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AudioCodes Live Hub for Microsoft Voice Services
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Video Blog ▶ Self-Service Microsoft Teams Direct Routing Connectivity At Your Fingertips
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