The UCaaS market is evolving rapidly, and service providers and partners must continuously innovate to stay ahead of the game. With that thought very much in mind, AudioCodes recently hosted UK Innovation Day 2025, where we brought service providers and partners from across the UK to hear keynote talks from research firm Cavell, our partners and AudioCodes experts.
Patrick Watson from Cavell revealed that their research shows a decline of 10% in traditional revenue streams in emerging UCaaS markets. This shift highlights the need for service providers to expand their offerings with value-added services that enhance their portfolios and help them recover lost revenue. One of the most crucial of these services is mobility for UCaaS users.
To find out more, I caught up with Patrick, as well as Lee Essex from Tango Networks, to take a deep dive into the critical role of mobility, value-added services and AI in sustaining success in an increasingly competitive landscape.
Why Mobility Matters for UCaaS
Mobility is not just a convenience – it’s a business priority. According to Cavell, nearly one-fifth of UK businesses have identified greater integration between fixed and mobile communications as a top-three strategic goal. However, scaling up these value-added services efficiently is a challenge for many service providers. That’s where AudioCodes Live Platform comes in.
Introducing AudioCodes Live Platform
AudioCodes Live Platform is a unique service delivery platform offering value-added service for Multi-CaaS (UCaaS, CCaaS and CPaaS), leveraging AI and Azure to enhance user, agent and customer experience.
Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless Multi-CaaS voice connectivity along with a range of add-on voice applications.
Simplifying Mobility at Scale
AudioCodes Mobile Connect, powered by Tango Networks and delivered as a value-added service through the AudioCodes Live Platform, radically simplifies mobility integration by enabling service providers to deploy fixed and mobile convergence solutions effortlessly.
Through a simple eSIM installation in employees’ mobile devices, businesses can ensure seamless unified communications across all endpoints. This approach empowers partners to deliver mobility at scale, driving new revenue streams and increasing recurring revenue.
Keeping Global Frontline Workers in the Unified Communications Era
Find out how to ensure reliable and secure mobile communications for frontline workers.
One Provider, Multiple Solutions for Enterprises and SMEs
End users are looking for a single provider to meet all their communication needs, and AudioCodes Live Platform provides the flexibility and scalability to address these demands. By integrating mobility into UCaaS, partners can enhance their service offerings and solidify their position in the market.
Watch the Full Discussion
Interested in finding out more? Watch the full discussion from UK Innovation Day 2025 at the top of this page to gain more expert insights into the future of UCaaS mobility and value-added services.
