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Multi-UCaaS for Service Providers

Simplify the delivery and operation of hosted UC voice services

Expand your service portfolio and increase margins with new revenue streams.

AudioCodes Live Platform enables partners to simplify and expedite their UC service delivery and customer onboarding using advanced automation and management tools. It supports seamless PSTN connectivity for Microsoft Teams (Direct Routing and Operator Connect), as well as other UCaaS platforms such as Zoom and Cisco Webex.

Thanks to the platform’s innovative field-proven technology, partners can effortlessly deliver value-added services for UC platforms, such as voice calling, contact center, recording, conversational AI and device as a service.

By leveraging AudioCodes’ voice expertise, automation tools and Azure cloud infrastructure, partners are able to streamline their operations, increase their margins and enhance their customers’ and employees’ experience.

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Live Platform

We provide everything that you and your customers need.

Comprehensive Phone Experience

Seamless, reliable PSTN connectivity for
Microsoft Teams, Zoom Phone, Cisco Webex and more.

Innovative Add-On Applications

Productivity-enhancing applications including
contact center, interaction recording and a generative AI-powered meeting assistant.

Voice Calling Solutions

Microsoft Teams

AudioCodes offers certified voice connectivity for Microsoft Teams customers via Operator Connect and Direct Routing.

AudioCodes is an approved Operator Connect Accelerator Partner and can help service providers streamline the Teams Phone onboarding experience, provisioning, management and reporting.

Deliver Operator Connect and Direct Routing to your customers simply and rapidly using AudioCodes Live Platform.

Cisco Webex

AudioCodes offers certified voice connectivity for Cisco Webex Calling customers via Cloud Connect, Webex Local Gateway and Mobile Go.

AudioCodes is an approved Cisco Webex Enablement Provider and can help service providers streamline customer onboarding with multi-tier management and reporting.

Deliver Cloud Connect, Webex Local Gateway and Mobile Go to your customers simply and rapidly using AudioCodes Live Platform.

Zoom Phone

AudioCodes offers certified voice connectivity for Zoom Phone via Zoom Phone Provider Exchange, Zoom Premise and Zoom Mobile.

AudioCodes is a certified Zoom Provider Exchange Accelerator and Zoom Cloud Peering Partner and can help service providers streamline customer onboarding with multi-tier management and reporting.

Offer Zoom Phone Provider Exchange and Zoom Premise to your customers simply and rapidly using AudioCodes Live Platform.

  • Empowering Service Providers
    Enhance your business offerings for both existing and new customers

  • Quick Time-to-Service
    Service automation simplifies deployment, onboarding and management without having to invest in dedicated infrastructure or specialist staff

  • Boost Revenues
    Rapidly launch a profitable UCaaS connectivity practice, with increased margins

  • Optimize Cost
    Per-user per-month service model minimizes CapEx spending

  • Flexibility
    Deliver voice connectivity services for Microsoft Teams and Zoom from your data center or cloud

Multi-UCaaS Delivery via AudioCodes Live Platform

Tata Tele Business Services

With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.

Vishal Rally, Sr. Vice President

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AudioCodes Live Platform Makes Life Easier

AudioCodes Live Platform enables service providers and partners to rapidly onboard their business customers and easily deliver voice connectivity and other applications using advanced automation and management tools. It works with both Microsoft Operator Connect and Direct Routing, as well as Zoom Phone Provider Exchange and Cisco WebEx.

Live Platform leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as contact center, call recording and interaction analytics.

Using Live Platform’s built-in service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity.

Calling and Productivity Applications

AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for UC users. You can enjoy high-quality connectivity to the PSTN and your existing telephony systems, as well as add-on applications for contact center, call recording and AI-powered interaction analytics.

 

White Paper

How Service Providers Can Rapidly Onboard Customers to Microsoft Teams Phone

In this document, we will lay out guidelines to help service providers successfully onboard SMB customers to a hosted Teams Phone service.

Download White Paper

 

Automated Management Tools for Operational Excellence

AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones, ensuring 24/7 availability.

Enhance Your Offering with Devices as a Service

Complete your offering with a wide range of Microsoft Teams and Zoom Phone-certified meeting room devices and business phones, available as a service, that neatly complement the whole Live portfolio. The devices are available on a subscription basis over a 36-month period, including warranty, support and periodic software upgrades.

The AudioCodes Live Device Manager gives you complete control over meeting room devices throughout their whole lifecycle, including installation, monitoring and maintenance, regardless of where they are located.

Success Stories

Tata Tele Business Services

Vishal Rally, Sr. Vice President Product and Marketing

“With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.”

 

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Colt Technology Services

Peter Coppens, Vice President Product Portfolio

“Organizations everywhere are looking to adopt cloud-based communications solutions to power their digital transformations and the next wave of business growth. Working with AudioCodes gives our customers the flexibility and connectivity they need to ensure that the move to an Intelligent Communications solution is as cost-effective and as smooth as possible.”

 

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Enreach

Martin Classen, Chief Product Officer

"Partners and customers benefit the most from the convergence of different communications, collaboration and productivity tools into seamlessly integrated solutions. We also believe that the Enreach Voice solutions are a perfect fit with the Microsoft Productivity portfolio, boosting our customers Microsoft Teams experience. we are really pleased to strengthen our relationship with Microsoft while meeting the specific needs of our customers."

 

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Our Representatives
Are Ready To Help!

Get the best solution for your organization and specific use case. Our representatives can advise on products, compatibility and UC deployments.

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