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AudioCodes Live Hub

Connect and enrich enterprise voice services the easy way

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Self-service portal for connecting and orchestrating multiple enterprise voice communications services

AudioCodes Live Hub is an intuitive, self-service portal for orchestrating multiple enterprise voice communications services. Live Hub lets you connect voice engagement channels (for example, SIP trunks), conversational AI platforms and business voice applications (including unified communications platforms like Microsoft Teams and contact centers) while enriching them with cognitive voice services (such as speech-to-text, text-to-speech and voice analytics).

With just a few clicks, enterprises, solution providers and system integrators can connect a vast array of pre-integrated SIP trunks, bot frameworks, cognitive speech services and contact center platforms, as well as defining call routing rules – all without writing a single line of code. Live Hub also offers an open API to generate additional integrations and build customized voice services.

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Live Hub Services

Contact Centers

Enables organizations to keep existing carrier contracts and improve customer experience with instant click-to-call

  • Supports Genesys, Microsoft Dynamics 365 and more
  • Connects any SIP trunk in just a few clicks
  • Adds WebRTC Click-to-Call to cloud and legacy contact centers
  • Integrates voicebots with your contact center
  • Option to use phone numbers supplied by AudioCodes
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Voicebot Connectivity

Enhances customer engagement with voicebots using your conversational AI platforms of choice

  • Supports voicebots and conversational IVR use cases
  • Choose your speech service providers
  • Connect your bots to any telephony engagement channel
  • Flexible call control flow including human agent escalation
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Microsoft Teams

Direct Routing connectivity with full Teams Phone lifecycle management

  • Connect Teams to any SIP trunk (Bring Your Own Carrier)
  • DID and Teams user management, call routing plans and policies
  • Connect Teams to any contact center
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Live Hub Benefits

  • Intuitive, self-service operation, no coding or VoIP experience required
  • Rapid service setup and launch with no upfront costs
  • No equipment or software to install or maintain
  • Flexible pricing options including pay-as-you-go and volume discounts
  • Pre-defined integration with Microsoft Teams for fast deployment
  • Try it out with free credit

Live Hub Features

  • Central connectivity hub for enterprise voice services
  • Easy-to-use, self-service web portal
  • Predefined voice integrations that enable you to connect with just a few clicks
  • Advanced and easy-to-use call routing options
  • Call recording and transcription
  • Open API for customized integrations
  • Billing and payments

 

Live Hub Plans

Pay-as-you-go

No commitment.

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Local Number
For local number pricing click here.

Inbound Phone Call
Rates for specific countries can be found here.

Outbound Phone Call
Price* is dependent on source and destination country.
Rates for specific countries can be found here.

(*) An additional cost of $0.0025 will be added to each outbound call attempt.

Inbound Bot
$0.018/minute

Outbound Bot
$0.018/minute
$0.0025/call attempt

Agent Assist Bot
$0.006/minute

Speech Service Microsoft
$0.021**/minute

Speech Service Google Standard
$0.028**/minute

Bring Your Own Speech Provider
$0.002/minute

(**) Speech services pricing is based on STT selection. Speech services pricing is not applicable to Google Dialogflow ES/CX and will be provided and billed by Google.

Voice Translation:
$0.15/minute

Voice Translation (using customer’s speech providers):
$0.12/minute

Keypress Sequence Detection:
$0.002/minute

Voice Translation billing details


Monthly connection fee:
$5 per connection

Inbound/Outbound minutes:
$0.002/minute

Monthly connection fee:
$5 per Click-to-Call Service

Inbound/Outbound Minutes:
$0.004/minute

Hosted Essentials+ user:
$2.70/month

Hosted Pro user:
$4.00/month

Minimum 50 users – Include 500 minutes per-user –  Additional minutes will be added as SIP connection

Direct Routing billing details


1 CPS
Free of charge

Each additional CPS*
$15/month

*Each CPS permits 30 simultaneous calls

Call Recording
$0.004/minutes

3 months of storage included

Billing increments can be found here.

Volume discount

Get increased discounts as your usage scales up.

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Committed-use discounts

Even higher discounts when you commit to significant monthly calling volumes.

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Want to hear more? Schedule a meeting!

Schedule a free, no-obligation meeting at a time that works for you!

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