IPFone Delivers Seamless Cloud-Based Telephony for Microsoft Teams Users

The Customer

IPFone is a dynamic communications provider based in the USA, serving a diverse customer base that includes small and medium-sized businesses and large enterprises across the USA, the Caribbean and Central America. The company specializes in VoIP phone systems, unified communications and cloud-based solutions.

The Challenge

IPFone, a trusted service provider, has a well-deserved reputation for delivering exceptional service. However, the rapid rise of Microsoft Teams as a UCaaS solution brought new challenges.

To meet growing customer demand for seamless telephony within Teams environments, IPFone needed a scalable, robust platform to deliver integrated voice solutions quickly and efficiently. At the same time, it faced the complexity of managing a diverse service portfolio while maintaining operational excellence.

By working with AudioCodes to address these challenges head-on, IPFone has positioned itself to continue exceeding customer expectations in a rapidly evolving and competitive landscape.

The Solution

To tackle its challenges, IPFone chose AudioCodes Live Platform, a multi-UCaaS, SaaS-based service delivery platform that integrates certified solutions for Microsoft Teams Phone, Zoom Phone, Cisco Webex Calling and contact centers. Built on Azure and powered by AI, this innovative solution is all about making life easier for users, agents and customers alike.

Here’s why IPFone chose Live Platform:

• Easy voice connectivity: Leveraging AudioCodes’ top-notch SBC technology, Live Platform offers certified Direct Routing and Operator Connect services for seamless PSTN and voice platform integration.
  
  
• Quick onboarding: Built-in automation tools make it simple to onboard customers and get Teams voice services up and running fast.
  
  
• Room to grow: The Azure-based design means services can scale effortlessly as customer demand increases.
  
  
• Works with what you’ve got: Live Platform integrates seamlessly with existing systems like Cisco BroadWorks and Microsoft Teams, so there’s no major overhaul needed.
  
  
• Always reliable: High availability ensures that Live Platform delivers a consistent, dependable service – which is just what IPFone’s customers have come to expect.
  
  
• Extra services built in: From Teams-ready contact centers to call recording, conversational AI meeting summarization and even UC devices as a service, Live Platform is a one-stop shop for voice solutions.

The Results

Since adopting AudioCodes Live Platform, IPFone has seen game-changing results that are further driving its success:

• Faster service delivery: New Teams customers are onboarded quicker, helping IPFone accelerate revenue generation.
  
  
• Effortless scalability: With Azure at its core, Live Platform allows IPFone to scale efficiently to match its growing customer base.
  
  
• Streamlined operations: The platform’s multi-tenant management tools simplify processes and integration, making day-to-day operations smoother and less complex.
  
  
• Flexibility for growth: Live Platform opens doors for new services, like voice connectivity for Webex users and Microsoft Teams Native Contact Center (powered by AudioCodes Voca CIC), enabling IPFone to expand its offerings.
  
  
• Cost control: Delivered on a subscription basis, Live Platform ensures transparent monthly costs while lowering the Total Cost of Ownership (TCO).

Thanks to AudioCodes Live Platform, IPFone has not only boosted efficiency but also positioned itself to meet customer needs with agility and confidence.

AudioCodes Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.

Damian Chmielewski, President & CEO at IPFone

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