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Become a Cisco Webex Certified Calling Provider the Easy Way
AudioCodes Live Platform is a white-label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Webex Calling. Live Platform accelerates the integration and onboarding of new service providers and enables them to become certified Webex Calling partners.
Live Platform is a one-stop shop for all the services you need to streamline the process of becoming a Cisco-certified provider of Webex Cloud Connect, Webex Local Gateway, Webex Mobile Go* BYOD.
* Roadmap
Easy End-Customer Management
Self-service portal for end-customer lifecycle management and number provisioning
Advanced Number Management
Number porting services to migrate customers between different platforms (Webex Calling, Zoom Phone, Microsoft Teams and legacy PBXs)
Flexible and Scalable
Live Platform is designed to grow and adapt with your customers’ requirements
Cost-Effective
Shift development costs from capital expenditure (CAPEX) to operational expenditure (OPEX)
Webex-Certified Calling Partner
Become a certified Calling Partner via AudioCodes’ certified SBC network
Versatile and Hybrid
Option to work in hybrid, Webex Local Gateway and Cloud Connect, via a single management platform
24/7 NOC
Powerful day-to-day management and analytics capabilities
Global footprint reach
Expand your calling plans offering to other regions
AudioCodes Live Platform Is a Certified Cisco Webex Cloud Connect Enablement Provider
The best way to become a Cisco Webex Certified Calling Provider.
Based on Our Award-Winning SBC Technology
AudioCodes was ranked as the leading global enterprise SBC vendor in 2023 by Omdia, for the third year running. Ideal for ensuring a smooth migration from legacy telephony to SIP-based infrastructure, our Mediant SBCs are certified for interoperability with leading UC vendors and operators. AudioCodes is also the only SBC vendor that develops and operates its own service delivery platform.
SaaS Solution Empowers Service Providers with Minimal Initial Investment
AudioCodes Live Platform includes all the necessary infrastructure and services for Webex Calling, allowing service providers to reduce their initial investment. It is certified by Cisco to enable Webex Calling customers to easily connect to their service provider’s PSTN or SIP trunk and contact center services. In addition, the solution also offers multi-UCaaS certified calling services for Microsoft Teams Operator Connect Accelerator and Zoom Cloud Peering for Provider Exchange Partners.
Fast Onboarding
Turnkey solution for rapid onboarding to Webex Calling
Simplify Development
Reduce infrastructure and software development complexity
Flexible Deployment Options
Can be hosted on AudioCodes Azure or in the service provider’s data center using a dedicated SBC
The Quick Route to Building a White-Label, Multi-Tenant Service for Cloud Connect
- SaaS solution that simplifies and expedites integration, service delivery and customer onboarding using advanced automation and management tools for Cloud Connect, Local Gateway and Go BYOD
- Global peering enabled by AudioCodes
Expand your UCaaS portfolio with Webex Go
AudioCodes Mobile Connect, powered by Tango Networks, enables you to enhance your UCaaS portfolio by offering Webex Go connectivity to your Webex Calling customers.
Mobile Connect is installed quickly and easily with an eSIM, instantly eliminating the need for frontline workers to carry separate mobile phones for business and personal usage. It provides enterprise-grade calling features like extension dialing, business voicemail and call recording directly from the mobile phone’s native dialer without having to open OTT UC apps.
All calls are made over the cellular network rather than through mobile data services or Wi-Fi, ensuring reliability, corporate data security, regulatory compliance and quality control.
Live Platform Framework for Webex Calling
Meets and Exceeds Webex Operational Excellence
- Fast track to Cloud Connect certification, onboarding and management for service providers
- Proactive monitoring and analytics to meet Cloud Connect SLA metrics and operational excellence
Accelerate Onboarding and Certification Process
Service providers can onboard new customers within a matter of weeks.
Enhanced Solution for Cisco Webex Contact Centers
- Voicebot connectivity and service integration with contact centers to enable virtual agent, agent assist and conversational IVR functionality
- Voice and video click-to-call (WebRTC) from websites and mobile applications to Webex
- Call screening to prevent spam calls from distracting your agents and to block malicious robocalls before they can cause any damage
- Recording of all internal and customer interactions for compliance and training purposes
AI for Service Providers
AudioCodes Live Platform is an advanced solution that leverages the power of AI to significantly enhance proactive management capabilities through sophisticated data analysis and anomaly detection. By continuously monitoring network traffic and usage patterns, the AI algorithms can identify deviations from the norm, enabling the system to predict potential issues before they escalate. This predictive capability allows for timely interventions, ensuring service reliability and minimizing downtime.
Additionally, AI-driven data analysis helps in optimizing resource allocation and capacity management, providing insights that lead to more efficient operations. By integrating these advanced AI functionalities, Live Platform not only ensures a higher level of operational excellence, but also adapts dynamically to the evolving needs of service providers and their customers.
AI is also used within the platform, to offer customer a self-service help center.
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