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Boost customer experience with an award-winning Teams certified CCaaS solution
Microsoft Teams has emerged as a powerhouse for enterprise communications, but its potential extends to contact center functionalities as well, as organizations look for ways to consolidate their unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions to deliver a unique consolidated Teams calling and omnichannel contact center offering for our customers.
Intelligent
Built-in Conversational AI with 14 supported languages
Unique
Native Azure-based agent and supervisor app using the Teams calling infrastructure and client platform
Lightweight
Fills the gap between Teams contact center capabilities and a premium contact center vendor
Omnichannel
Create consistent customer experience across email, webchat, and voice channels
AudioCodes Voca CIC - One-screen, AI-first contact center for Teams
AudioCodes’ award-winning Voca CIC was designed to meet customers’ demands for a lightweight, omnichannel contact center solution. Leveraging Azure-native integration with Teams, Voca provides agents with a familiar calling experience while offering a range of essential, conversational AI-powered contact center features.
The combination of AudioCodes voice solutions for Teams and Voca CIC helps organizations elevate customer (CX) and employee experience (EX) by streamlining operations and enabling seamless communication between contact center agents, back-office staff and customers.
Customizable, AI-based conversational IVR solution
Using Voca CIC’s conversational IVR capabilities, organizations can create intelligent virtual agents (IVA) simply and rapidly with no coding required via an intuitive drag-and-drop call flow designer. Using simple voice requests, main line call flows can be instantly automated creating a highly efficient customer experience.
Voca CIC has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights.
Levent Günsüren, Service Owner Unified Communications
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