UC/CC DevOps Engineer

Description

About The Company

AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications applications, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.

As of today, more than 50 of Fortune 100 enterprises use AudioCodes technology.

At AudioCodes, we are proud to embody the core values of innovation, collaboration, and trust in both our culture and products. We are growing groundbreaking solutions focused around the Microsoft Teams ecosystem, utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and serve their customers and internal teams.

We are an open, inclusive, and diverse organization, and our employees are at the heart of the great products and services we create. We offer a flexible and collaborative work environment, along with career growth opportunities.

Job Summary

The ideal candidate would be an experienced SysOps/Devops, skilled with Cloud and On-Prem systems operation and networking, and want to be part of our Contact Center as a Service product. Telephony system and Infrastructure knowledge will be greatly valued. We are looking for a long-term relationship with a highly motivated expert, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.

About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams                                                                     

Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.

AudioCodes Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.

Voca CIC is an Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.

Responsibilities:

• Install and manage cloud and on-prem systems

• Write Telephony and IVR flows

• Solve telephony and networking issues

• Work directly with R&D, PM, QA and other teams

Requirements

• 2+ years of experience networking, system environment

• 1+ years of experience as SysOps/Devops

• Experience with investigating and solving problems on windows/linux environment – mandatory

• Experience with investigating and solving network issues– mandatory

• Experience with network tools (e.g. Wireshark etc.) – mandatory

• Experience with cloud environments (Azure, Aws) – mandatory

• Hands-on scripting skills in powershell, bash, similar – mandatory

• Experience in complex products installations - Mandatory

• Experience in terraform, other – High advantage

• Fundamental understanding and experience in the areas of telephony, VoIP, SIP – High advantage

• Experience with Contact Center and/or IVR products – High advantage

• Familiarity with voice recognition - advantage

• Experience and familiarity with Python and JavaScript - Advantage