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AudioCodes Voca CIC: Professional - Americas – December 2024

Dezember 16-19, 2024 | 09:00 - 17:00 ET

Einzelheiten
Datum: Dezember 16-19, 2024
Dauer: 4 Tage | 09:00 - 17:00 ET
Trainingstyp: Online
Region: AMERICAS
Sprache: English
Kosten: $2200
Zertifizierung: VCICP
Jetzt registrieren

Course Objectives:

Students are expected to be active participants in the learning process. AudioCodes training for Voca CIC is designed to provide students with experience in configuring and maintaining the AudioCodes Voca CIC solution for Microsoft Teams.


Upon completion of this course, students will be able to:

  • Identify Voca CIC's benefits and features.
  • Understand integrations, deployment options, and licensing.
  • Describe Voca CIC's core components and prerequisites.
  • Understand Voca CIC's Conversational AI and Auto-attendant features.
  • Understand Voca CIC's Contact Center capabilities.
  • Configure Voice and Omnichannel Contact Centers.
  • Build and configure hands-on labs.

Course Prerequisites:

Students are expected to have an applicable professional practical background experience with:

  • VoIP and SIP networking.
  • Contact Centers and/or IVRs.
  • Microsoft Teams (preferred).

Certification:

  • AudioCodes Voca CIC Professional (VCICP).

 

Additional Information:

  • The training is subject to a minimum number of attendees.
  • Personal computer with a browser and the ability to install SIP phone application.
  • Course CPN: TR-VCIC-PC-S.

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Agenda

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