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IPFone and AudioCodes Live Platform

Cloud-Based Deployment Telephony for Microsoft Teams Customers

Executive Summary

IPFone successfully implemented AudioCodes Live Platform to automate the onboarding process of Microsoft Teams customers’ telephony services, addressing the growing demand in the enterprise UC market. This adoption enabled seamless voice integration, rapid customer onboarding and scalable services, enhancing operational efficiency and customer satisfaction.

Background

IPFone is a dynamic communications provider based in the USA since 1997, serving a diverse customer base that includes small and medium-sized businesses and large enterprises mostly across the USA, the Caribbean and Central America. With a mission to provide reliable and innovative communication solutions, IPFone specializes in VoIP phone systems, unified communications and cloud-based solutions. With a strong focus on enhancing connectivity and operational efficiency, the company prides itself on personalized support and a commitment to customer satisfaction.

For more information, visit the IPFone website.

  • Meet growing customer demand for Microsoft Teams telephony services

  • Ensure operational efficiency while offering a diverse service porfolio

  • Ability to offer new service offerings seamlessly and rapidly

  • Support existing unified communications and telephony platforms

“Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.”

Damian Chmielewski, President & CEO at IPFone

Results

The implementation of the AudioCodes Live Platform has yielded significant positive outcomes for IPFone, including:

  • Accelerated service delivery: IPFone now onboards new Teams customers faster and generates revenue more rapidly than in the past.

  • Increased scalability: Live Platform leverages Azure to enable IPFone to scale operations efficiently to accommodate its growing customer base.

  • Operational efficiency: Live Platform’s multitenant service and customer management tools helped IPFone to streamline processes and integration, reducing complexity and simplifying daily operations.

  • Openness for additional services: Live Platform gives IPFone the ability to quickly introduce new services, such as voice connectivity for Webex UC customers and Microsoft Teams Native Contact Center (powered by AudioCodes Voca).

  • Reduced Total Cost of Ownership (TCO): Live Platform services are delivered on a per-user per-month subscription basis, resulting in predictable costs and ultimately reducing Total Cost of Ownership (TCO).

Commenting on IPFone’s implementation of AudioCodes Live Platform, Damian Chmielewski, President & CEO of IPFone said, “IPFone's strategic deployment of AudioCodes Live Platform has not only addressed our operational challenges but has also positioned us for future growth and success in the competitive unified communications industry.”

“Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.”

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