What is Operator Connect for Microsoft Teams?

Communication is at the core of any successful business. Organizations that empower employees to communicate with each other, clients, and partners are better at working together and competing in the market.  

Operator Connect is an operator-managed service that allows PSTN calling to Teams. Companies can keep their PSTN carrier and enable Microsoft Teams via a managed service. IT admins can easily connect their provider and assign phone numbers to users all from within the tab labeled “Operators” directly within the Teams admin dashboard. 

Communication is at the core of any successful business. Organizations that empower employees to communicate with each other, clients and partners are better at working together and competing in the market.  

Operator Connect allows organizations to connect Microsoft Teams to the Public Switched Telephone Network (PSTN) for voice, emergency and messaging services. Operator Connect and Direct Routing both deliver the same end result, but with different deployment models.  

Operator Connect takes the Unified Communication as a Service (UCaaS) in Teams beyond basic connectivity, allowing service providers to connect their PSTN to Teams easily. It’s as simple as choosing and downloading applications from an app store. 

Alternatively, direct routing allows companies to have more flexibility, where they can implement everything from call recording and analytics to contact center functionality, with a range of carriers that may not be supported by Direct Routing. 

• Simplified deployment: Operator Connect streamlines the deployment process by allowing organizations to connect directly to Microsoft Teams through certified telecom operators, simplifying the setup and configuration.
• Reduced complexity: Organizations can avoid the complexities associated with managing their own telephony infrastructure by relying on telecom operators for connectivity, resulting in a more straightforward and user-friendly experience.
• Enhanced global reach: Telecom operators often have extensive global networks, allowing organizations to benefit from their established infrastructure for global communication.
• Scalability: Operator Connect provides scalability, allowing organizations to easily scale their telephony services based on their evolving business needs. This ensures that the communication infrastructure grows in tandem with the organization.
• Integration with Microsoft Teams: Operator Connect is designed to integrates seamlessly with Microsoft Teams, providing a unified communication experience. Users can access telephony features directly within the Teams interface.

Products & Solutions 

• AudioCodes Solutions for Microsoft Operator Connect