Basic Managed Services
- Site Activities Coordination
- On Site Installation - Rack, Stack, IP connectivity (Optional)
- Remote product implementation
- Maintenance Support (ACTS 24x7x365 or 9x5x365, purchased separately)
- 24x7x365 Remote Monitoring and Alert Notification
- Managed Spares (24x7x4 hour or 9x5 Next Business Day) or Advance Hardware Replacement (Optional Add-on)
- Online access to all product docs, SW releases, and patches
- Online ticketing and ticket reporting
- Moves, Adds, Changes, Deletes (MACDs)
