AudioCodes Live Platform for Microsoft Teams

Meeting the growing demand for seamless Microsoft Teams Phone and contact center consolidation

AudioCodes Live Platform is a unique service delivery platform offering that combines certified solutions for Microsoft Teams Phone and contact centers, leveraging AI and Azure to enhance user, agent and customer experience.

Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless Direct Routing and Operator Connect PSTN connectivity along with a range of add-on voice applications.

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The only vendor that provides everything you need.

Comprehensive Teams Phone Experience

Seamless, reliable Direct Routing and Operator Connect PSTN connectivity

Certified Contact Center for Microsoft Teams

One-screen, AI-first contact center for Microsoft Teams built in Azure

What Is AudioCodes Live Platform?

Calling and Contact Center Consolidation for Microsoft Teams

AudioCodes Live Platform enables you to offer both Teams Phone and contact center services with unrivaled simplicity and efficiency.

Simplified Deployment, Onboarding and Management

Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity.

Enhance the User, Agent and Customer Experience

AudioCodes Live Platform leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as IVR, call recording and interaction analytics.

Fast Onboarding
Accelerate deployments with unique service automation tools
Optimize Costs
Reduce operational and training costs with fewer systems to deploy and manage
Streamline Operations
Empower IT staff with centralized service lifecycle management
Field-Proven Experience
Unique in-house blend of Teams Phone and contact center expertise
Secure, Scalable and Reliable
Leverage Microsoft Azure security, scalability and reliability
Available on Azure Marketplace
All services available for purchase via Azure Marketplace

With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.

Vishal Rally, Sr. Vice President

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Streamlined Service Delivery via AudioCodes Live Platform

One Platform for Everyone

Channel Partners

Services Providers & Partners

Expand your service portfolio and increase margins with new revenue streams.

Enterprises

Seamless Teams Phone and contact center consolidation for increased productivity.

Microsoft Teams Calling and Productivity Applications

AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, interaction recording and AI-powered interaction analytics. We also provide a wide range of Microsoft-certified meeting room devices and business phones.

Customer Engagement Solutions

AudioCodes Live Platform’s award-winning certified Teams contact center solution, Voca CIC, leverages AI and Azure cloud services to deliver a smooth and efficient customer experience. You can automate your main-line call flows using a conversational IVR that understands natural language and responds to voice requests, designing and customizing your call scenarios using a drag-and-drop interface.

White Paper

How Service Providers Can Rapidly Onboard Customers to Microsoft Teams Phone

In this document, we will lay out guidelines to help service providers successfully onboard SMB customers to a hosted Teams Phone service.

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Automated Tools for Operational Excellence

AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones for 24/7 availability.