Open navigation menu

AudioCodes Live Platform

Multi-tenant UCaaS service delivery platform for partners and service providers

Meeting the growing demand for consolidated unified communications and contact center voice services

AudioCodes Live Platform is a unique service delivery platform that combines certified solutions for unified communications and contact center environments, while leveraging AI and cloud services to enhance user, agent and customer experience.

Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless PSTN connectivity for Microsoft Teams, Webex Calling and Zoom Phone, along with a range of add-on AI-powered voice applications designed to enhance employee experience (EX) and customer experience (CX).

UCaaS Voice Enablement

Scalable and reliable UCaaS voice connectivity

Value-Added Services

Employee experience (EX) and customer experience (CX) enhancing services

Contact Center Applications

Certified contact center connectivity and applications

AudioCodes Live Platform at a Glance

Expand your offering and increase margins with seamless delivery of UC and contact center services.

  • Connectivity
  • Value-Added Services
  • Customer Experience
  • Lifecycle Management

Voice Connectivity with Leading UC Platforms 

Seamlessly integrate with leading platforms like Microsoft Teams (Direct Routing and Operator Connect), Webex Calling (Local Gateway, Cloud Connect and Webex Go) and Zoom Phone (Zoom Cloud Peering Partner  and Zoom Phone Provider Exchange), ensuring efficient and reliable communication for your customers.

AI-Driven Voice Innovation

Leverage AI-driven conversational capabilities, including IVR, call recording and interaction analytics to enhance user, agent and customer experiences. 

Enhance the User, Agent and Customer Experience

AudioCodes Live Platform leverages AI and cloud services to streamline voice communication and improve service quality for users, agents and customers alike.

Simplified Deployment, Onboarding and Multi-Tier Management

Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity.

AudioCodes Live Platform empowers partners to
offer UC calling and contact center services simply and efficiently.

Watch the video and learn how AudioCodes Live Platform can help you grow your business.
  • Fast Onboarding
    Accelerate deployments with unique service automation tools

  • Optimize Costs
    Reduce operational and training costs with fewer systems to deploy and manage

  • Streamline Operations
    Empower IT staff with centralized service lifecycle management

  • Field-Proven Experience 
    Unique in-house blend of UC and contact center expertise

  • Secure, Scalable and Reliable
    Leverage Microsoft Azure security, scalability and reliability

  • Available on Azure Marketplace
    All services available for purchase via Azure Marketplace

Tata Tele Business Services

With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.

Vishal Rally, Sr. Vice President

Explore More

Streamlined Service Delivery via AudioCodes Live Platform

Multi-UCaaS Voice Solutions

AudioCodes Live Platform enables easy onboarding and connectivity to Microsoft Teams (Operator Connect and Direct Routing), as well as Webex Calling (Cloud Connect and Local Gateway) and Zoom Phone  (Zoom Provider Exchange and Zoom Premises), using advanced automation and management tools.

Calling and Productivity Services

AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams, Webex and Zoom users. You can enjoy high-quality connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, compliance recording and AI-powered interaction analytics. We also provide a wide range of certified meeting room devices and business phones for Microsoft Teams and Zoom.

Contact Center Solutions

AudioCodes Live Platform’s award-winning certified Teams contact center solution, Voca CIC, leverages AI and Azure cloud services to deliver a smooth and efficient customer experience. You can automate your main-line call flows using a conversational IVR that understands natural language and responds to voice requests, designing and customizing your call scenarios using a drag-and-drop interface.

In addition, AudioCodes Live Platform enables you to seamlessly and securely connect your customers’ contact center (including Genesys, Five9, Cisco, Nice and more) to any voice network (SIP trunk/BYOC) or UC platform (including Microsoft Teams, Webex Calling and Zoom Phone). 

You can further expand your offering beyond connectivity with innovative CX voice services, including click-to-call from web and mobile applications and conversational IVR.

Automated Tools for Operational Excellence

AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones for 24/7 availability.

Success Stories

IPFone

Damian Chmielewski, President & CEO

“Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.”

Explore More

Tata Tele Business Services

Amit Thakkar, Vice President Product

"With AudioCodes Live Platform, our Smartflo UCaaS solution is revolutionizing how Indian enterprises adopt Microsoft Teams-based services. The platform’s speed, automation, and reliability give us a competitive edge in a rapidly evolving market."

EXPLORE MORE

The AudioCodes Advantage

Global Team of Experts

Worldwide presence with follow-the-sun availability

Technological Superiority

The most complete and robust offering of native Teams voice solutions

Cloud Automation

Advanced management tools streamline digital transformation and cloud modernization

Unique One-Stop Shop

For voice infrastructure, applications, devices and expert services

Our Representatives
Are Ready To Help!

Get the best solution for your organization and specific use case. Our representatives can advise on products, compatibility and UC deployments.

Want to hear more?
Get in touch