Contact Center Innovation

Overview

The global contact center market is rapidly expanding due to the increased adoption of new technologies such as chatbots, mobile applications and the cloud. But to take full advantage of these unparalleled opportunities, today’s contact centers must be able to offer a superior level of personal service that resolves their customers’ issues quickly, while ensuring that call quality remains high at all times.

AudioCodes offers a wide range of innovative voice solutions that allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become a modern contact center, all with minimal investment. Already powering hundreds of contact centers around the globe, these integrated solutions support all deployment types, whether on-premises or in the cloud, to easily connect to customers – no matter where they are – on any voice channel, including click-to-call from web and mobile applications.

AudioCodes’ contact center innovation solutions cover:

• Conversational AI frameworks
• AI-based real-time translation
• Work and connect from anywhere
• Agent end points
• Call connectivity with all network types
• Advanced management tools

AudioCodes is proud to partner with the leading names in contact center systems – Genesys, Avaya and others. AudioCodes' products undergo constant interoperability testing with our partners’ systems to ensure seamless integration and high customer satisfaction.