RMA Coordinator

Description

Order Management Coordinator

·      End-to-End RMA management: identifying hardware faults, opening orders by contract type, logistical coordination of

product repair and returning them to customers, basic understanding of technical knowledge, checking and updating

service contracts and credits and tracking import and export shipments of the RMA department.

·      Operation and management of service warehouses around the world.

·      Updating customers and field engineers in Israel and abroad.

·      Daily work on the Oracle system and Cloud Console.

·      Analysis of quarterly performance indicators (KPI).

·      Building and managing new working processes and internal and global projects.

·      Managing a subcontractor client - opening orders according to a PO, following up in a report for all his shipments and

promoting shipments.

Requirements

·     Experience in costumer service.

Advanced professional Hebrew and English - Must

·      Experience with Office [Outlook, Power Point, Excel]

·      Advantage for those with experience in Oracle.

Bachelor's degree required (in any field).