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Powerful compliance recording and retrieval with flexible storage options
AudioCodes Interaction Recording is a next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments. Ideal for use cases such as regulatory compliance, quality assurance, malicious call handling, and convenience recording our Interaction Recording service is simple to deploy and manage. Delivered as a service from the AudioCodes Live Platform, Interaction Recording’s ease of use and cost-effective pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.
AudioCodes Interaction Recording Use Cases
With its simple operation, secure and scalable storage and flexible pricing, AudioCodes Interaction Recording provides a flexible solution for virtually all organizational recording needs in a broad range of industries.
Compliance
Ideal for regulated industries such as finance, healthcare, government
Quality Assurance
Keep track of agent performance for improved customer service
Malicious Call Handling
Identify and monitor fraudulent activities
Convenience Recording
Activate call recording on demand for a variety of scenarios
Get the Most from Your Interaction Recordings
Our Interaction Recording service is an intelligent, cloud-based recording solution for all Microsoft Teams voice interactions. Designed for maximum deployment flexibility and scalability, the service makes it easy for companies to capture all interactions, index and tag recordings and retrieve and analyze them effortlessly.
Easy to Operate and Maintain Compliance
Thanks to its user-friendly and intuitive management interface, AudioCodes Interaction Recording is simple to operate while maintaining strict security and data access standards. Extensive role-based permissions and access control ensure that recorded data is only accessible to authorized personnel. The service provides customers with features assisting them to achieve compliance with regulations such as MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery.
Flexible Pricing Models to Suit Your Needs
AudioCodes offers two pricing models to suit customers’ varying needs. In both cases all voice interactions are recorded and stored securely in the cloud.
For customers requiring secure recording capabilities with up to 24-month data retention, we offer the Essential package. If you need unlimited retention and geo-redundancy on the recorded files and recording function utilizing double recording, then we have the Pro package which also covers your disaster recovery needs. Both packages support “bring your own storage” for customers that prefer using their own blob storage. Full details are provided in the table below.
Essentials
- Recording of all voice interactions
- Hosted in AudioCodes secure cloud
- Data retention: Up to 24 months*
- Separate storage and database
- Bring Your Own Storage (Optional)
*Unlimited retention available at additional cost
Pro
Includes all Essentials features, plus:
- Double recording for high availability
- Data retention: unlimited
- Geo-redundancy & disaster recovery
Powerful Feature Set
Simple and intuitive web-based UI and embedded Teams app
Role/permission-based access control
Full time recording
Flexible retention policies (recording live-time)
Encryption at rest and transit
Call-tagging & noting – add user definable tags to call metadata
AAD mapping/authentication
User single sign-on
Flexible media storage locations (BYOS)
Audit trail – logging of all user activities
Export call records and audit trail reports
Certification for Teams in progress
Delivered from Our Secure, Reliable SaaS Live Platform
AudioCodes Interaction Recording is provided via our cloud-based, SaaS Live Platform service delivery infrastructure that allows partners to offer the service, along with a range of essential calling and contact center services, simultaneously to hundreds of customers securely and reliably.
Live Platform offers rapid onboarding of new customers, flexible reporting, strict security mechanisms and high service availability. Each customer gets their own separate storage and database, with the option of regional data localization to meet compliance requirements. Customers can also bring their own storage (“bring your own blob”) from their Azure subscription for their media files.
Suitable for a range of industries
AudioCodes Interaction Recording service helps to keep organizations compliant with their specific regulatory requirements as well as helping them improve customer service and monitor calls for fraud and malicious behavior.
Energy
Reliable and secure voice infrastructure solutions
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