EMEA - Customer Success Manager - Meeting Insights

Location: United Kingdom / Germany / France / Netherlands / Italy

AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience.  Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.  As of today, 50 of Fortune 100 enterprises use AudioCodes technology.

At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table.  After all, they are our most valuable assets.  The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team.  At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development.  We offer a flexible and collaborative work environment, along with career growth opportunities.

Job Description:

The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls.

The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals.

Responsibilities:

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Manage a portfolio of accounts with a focus on renewals and upsells conversations.
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
• Become a trusted advisor and ambassador of change in our customers’ workplace.
• Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams.
• Protect existing revenue streams, identify opportunities and risks.
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Qualifications:     

• 1-2 years SaaS CSM experience.
• Excellent presentation, communication, and organizational skills.
• An ability to connect and build strong relationships with customers’ key stake holders.
• Consultative and problem-solving skills.
• Experience in accurately forecasting and hitting revenue targets
• Strong knowledge of Microsoft Office Applications and Tools (Excel, PPT, OneNote).
• Experience working with Salesforce and Web-based technologies - advantage.
• Self-motivated, organized, and entrepreneurial leader.
• Full command of the English language.
• Fluent in two or more of the languages: Dutch, Italian, German, French.