Background
Suffolk County Council is the local government authority for Suffolk in the eastern part of the United Kingdom. Suffolk County Council works with other local authorities, as well as regional, national and international authorities, to deliver services and represent the best interests of the people in its county.
For more information, visit the Suffolk County Council website.
Challenges
Suffolk County Council had been enjoying the benefits of Microsoft unified communications based on Skype for Business server for a number of years. The on-premises solution was deployed as a managed offering, hosted by a major UK-based provider. In 2020, with the contract with its provider coming to an end, Simon Mason, head of design and platforms at Suffolk County Council, and his team needed to decide how to move forward.
Suffolk County Council was very much a Microsoft house in terms of its IT infrastructure so the decision to migrate to Microsoft’s latest UC offering, Microsoft Teams, was essentially a no-brainer. This route became even more clear when the Covid-19 pandemic hit and the need for advanced UC and collaboration with hundreds of work-from-home employees became the norm.
One question that faced Simon and his team was how to implement PSTN calling for its Teams users. Teams offers two options:
- Microsoft Teams Calling Plans delivered entirely through Microsoft’s cloud infrastructure
- Direct Routing – a “Bring-Your-Own-Carrier” model which requires a certified session border controller to facilitate the connectivity between Teams and the PSTN
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Quick and smooth migration to Microsoft Teams
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Rapid transition to working from home
"AudioCodes Live for Microsoft Teams wrapped everything we needed into a simple, subscription-based managed service that was not only rapidly and seamlessly deployed, but is also more cost-effective than our previous solution."
Results
The versatility and reliability of AudioCodes SBC devices coupled with AudioCodes’ planning and implementation support have ensured that Suffolk County Council’s migration to Microsoft Teams with Direct Routing voice calling could be achieved smoothly and with minimal disruption to its users.
AudioCodes Live has simplified the procurement and deployment process of Microsoft Teams voice services, resulting in a scalable solution that does not compromise on users’ quality of experience. With the service up and running, Suffolk County Council is now considering opening up its Teams calling connectivity infrastructure to other organizations within the county to help them to get started simply and rapidly.
"When we decided to move to Microsoft Teams for voice and collaboration, speed and ease of migration for our 6,500 users were the key priorities,” said Simon Mason, Head of Design and Platforms at Suffolk County Council. “AudioCodes Live for Microsoft Teams wrapped everything we needed into a simple, subscription-based managed service that was not only rapidly and seamlessly deployed, but is also more cost-effective than our previous solution."
