Executive Summary
Berry Global turned to AudioCodes to modernize its meeting spaces and improve productivity, efficiency and meeting equity across its global workforce. The company deployed AudioCodes’ certified Microsoft Teams Rooms devices to ensure an enhanced meeting experience and improve collaboration. In addition, Berry implemented Meeting Insights, AudioCodes’ intelligent, AI-powered meeting solution, to transform the way the company approaches meetings, tackling the prevalent issue of meeting fatigue and maximizing productivity.
Background
Berry Global Inc is a Fortune 500 global manufacturer of innovative plastic packaging and engineered products created to serve customers of all sizes around the world. With its headquarters in Evansville, IN, Berry operates at over 200 locations worldwide with more than 34,000 employees.
For more information, visit the Berry Global website.
Objectives
Having migrated its voice infrastructure to a consolidated calling and contact center solution for Microsoft Teams with AudioCodes, Berry Global turned its attention to finding a reliable and scalable Microsoft Teams Rooms (MTR) solution to make meetings more effective and productive.
Berry Global’s existing MTR setup was limited in scope and costly to maintain, and supporting this infrastructure with a small internal IT team added to the complexity. As a result, flexibility, ease of support and cost-effectiveness were top priorities for the company when evaluating new solutions. The company needed a provider capable of delivering high-quality audio and video performance for meeting spaces of all sizes while minimizing deployment and maintenance efforts.
Additionally, Berry Global was looking for an AI-driven meeting productivity tool to generate automated summaries and insights that would unlock the full potential of hidden knowledge derived from work meetings. This solution would empower management with actionable insights, enhancing their decision-making capabilities and organizational oversight. Additionally, it would help employees stay aligned even when unable to attend meetings in real-time, while providing an easily searchable meeting repository to store and retrieve organizational information for business intelligence purposes.
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Deploy certified Microsoft Teams Rooms (MTR) devices to ensure seamless communications and true meeting equity
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Ensure scalability, ease of support and cost-effectiveness, while minimizing overall deployment and maintenance efforts
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Enhance hybrid meeting collaboration and productivity across the company
“AudioCodes offered an incredibly broad MTR device portfolio covering all room sizes that ensures meeting equity and an enhanced hybrid meeting experience for all participants wherever they are located… With its very user-friendly interface and searchable central repository of meeting content, Meeting Insights is helping us to transform meetings into valuable resources for organizational productivity and decision making.”
Results
Berry Global’s transition to AudioCodes’ Microsoft Teams Rooms solutions marked a significant step in its digital transformation strategy. By standardizing its meeting room infrastructure, the company improved meeting equity, ensuring that employees across different locations had access to consistently high video and audio quality across all meeting spaces.
With the ability to install MTR solutions in virtually any space, Berry Global expanded its MTR footprint significantly, supporting rooms of all sizes from small rooms up to large conference spaces with ease. The flexibility of installation and ease of management of AudioCodes’ Android-based solutions meant that Berry’s IT teams could deploy and monitor systems quickly and efficiently.
The introduction of AudioCodes Meeting Insights has transformed how Berry Global employees engage with meetings. Double-booked employees no longer miss critical information, as they can quickly review AI-generated summaries and track action items. This has enhanced collaboration and ensured that key discussions drive meaningful outcomes.
Thanks to Meeting Insights, Berry Global’s meetings have become a strategic asset, fostering a more informed and collaborative work environment. The solution has addressed the challenges of meeting fatigue and productivity, maximizing return on investment in terms of time and resources. The success of the implementation showcases how Meeting Insights empowers management teams and accelerates efficiency and informed decision-making across the organization.
“AudioCodes stood out for its combination of advanced features, ease of deployment and cost-effectiveness compared to other providers,” said Robert Kuper, Manager of Unified Communications at Berry Global. “AudioCodes offered an incredibly broad MTR device portfolio covering all room sizes that ensures meeting equity and an enhanced hybrid meeting experience for all participants wherever they are located.”
Commenting on the impact that Meeting Insights has had on Berry Global, Kuper added: “I highly recommend Meeting Insights for organizations seeking AI-generated meeting summaries. With its very user-friendly interface and searchable central repository of meeting content, Meeting Insights is helping us to transform meetings into valuable resources for organizational productivity and decision making.”
