Enreach

Enreach is a European converged contact solutions provider that offers contact technology and integrated telecom services through resellers, service provider partners and direct channels. The providers’ portfolio of solutions includes omnichannel cloud contact center solutions (CCaaS), video, chat and productivity solutions, including their proprietary cloud telephony solution Enreach Contact, for businesses looking to scale with modern communications.

Enreach, a leading unified communications (UC) provider, onboarded Microsoft’s Operator Connect to provide its customers with an immediate connection to Microsoft Teams, straight from their Teams admin center. Enreach found that by partnering with AudioCodes and adopting AudioCodes Live Cloud, they can easily deliver both Direct Routing and Operator Connect using a solution that instantly onboards customers to Teams voice.

Enreach operates in over 25 countries and has over 1,200 employees working in 27 different European offices.

Enreach’s converged contact portfolio offers customers a wide range of benefits, such as:

• Communications, productivity and network solutions blending into converged contact solutions seamlessly connecting different channels, whether voice, video and/or chat, across networks and devices, including mobile, and integrating contact center functionality, AI and more.
• Smart solutions enriching workflows and making physical distance or digital barriers disappear, freeing people to focus on meaningful conversations with colleagues and customers.
• Consistent user experiences, whether people are in the same room or working remotely.
• Optimized work-life flows. Users manage and merge identities across locations, devices, networks and applications, allowing people to manage their contactability and take control over if, how and when they can be reached.
• A digital workplace that enables people to focus on their tasks thanks to effortless, intuitive and invisible technologies.
• Integration with other solutions and third-party apps facilitating better collaboration and providing a tailored workflow.

For more information, visit the Enreach website.

Objective

Following the trends, innovations and requirements in the Microsoft Teams market, Enreach decided to look for the best available options for developing and integrating its own infrastructure for Operator Connect and becoming a Microsoft-certified Operator Connect partner.

Enreach was looking for a quick and efficient solution that would speed up their onboarding to Microsoft Teams Operator Connect while freeing up internal resources for other activities.