Service Reliability Engineering

Description

About AudioCodes and the role

Do you bring passion and dedication to your job? If so, we are looking for individuals like you.

AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.

As of today, 50 of Fortune 100 enterprises use AudioCodes technology.

AudioCodes Voice.AI focuses on voice, the most fundamental form of human communication to help enterprises automate customer experience, by leveraging state-of-the-art Conversational Voice and Bot technologies.

We are seeking a creative and organized Triage Engineer to lead our screening and triage activity. In this position, you will be in contact with our field engineers and customers in NA. You will interact with a wide range of Contact Center issues. Critical, yet thoughtful thinking is your strong suit—you can identify and appreciate nuances between products and features.

This is a high visibility job that involves a deep understanding of what everyone on the team is working on. Excellent communication and teamwork are a requirement, as you will be asked to work closely with team members and other QA and R&D teams.

Areas of Responsibility

·        Screen and triage incoming bugs (understand, reproduce and regress) for our components.

·        Identify repetitive manual routines and convert them into automated tools for the team to use.

·        Identify potential trends in incoming bugs and call out to multi-functional team members.

·        Work directly with R&D, PM, QA and cross-functional, screening and triage teams in order to solve complex problems

Requirements

·        3-5+ years of experience in general test engineering

·       Strong writing/speaking in English capabilities - mandatory

·        Experience with investigating and solving problems on windows\linux environment – mandatory

·        Fundamental understanding and experience in the areas of telephony, VoIP – mandatory

·        Experience with investigating and solving network issues– mandatory

·        Experience with network tools (e.g. Wireshark etc.) – mandatory

·        Experience with cloud environments (Azure, Aws)

·        Experience with Kubernetes - advantage

·        Experience in complex products installations

·        Experience with Contact Center and/or IVR products - advantage

·        Familiarity with voice recognition - advantage

·        Experience and familiarity with Python and JavaScript – Advantage

Strong problem solving and debugging skills along with a diligent mentality

·        Exemplary written communication skills, and diligent, yet confident personal communication skills

·        Ability to work with customers

·       Strong self-learning abilities