Background and Challenges
Bendix Commercial Vehicle Systems, a member of the Knorr-Bremse Group, develops and supplies leading-edge active safety technologies, energy management solutions, and air brake charging, and control systems and components under the Bendix® brand name for medium- and heavy duty trucks, tractors, trailers, buses, and other commercial vehicles throughout North America.
An industry pioneer, employing more than 3,200 people, Bendix is driven to deliver solutions for improved vehicle performance, safety, and overall operating cost.
Bendix Commercial Vehicle Systems is headquartered in Elyria, Ohio, with manufacturing plants in Acuña, Mexico; Bowling Green, Ky.; and Huntington, Ind.
With a growing need for simple and efficient communication between its own employees and external parties, Bendix decided the time had come to adopt a unified communications and collaboration solution. The company selected Microsoft Skype for Business which offered a comprehensive set of tools that could benefit its users by delivering increased efficiency and productivity.
However, despite the rich functionality offered by Skype for Business, Bendix needed to complement the platform with a variety of voice-enabling products to create a complete PBX replacement solution at its offices in the USA, Canada and Mexico. Among the additional requirements were:
- Connectivity with local PSTN and SIP trunk operators
- Coexistence with the existing Avaya PBX solution already in use at Bendix’s locations
- IP phones that would offer a familiar user experience while integrating fully into Skype for Business
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Connectivity with local PSTN and SIP trunk operators
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Coexistence with the existing Avaya PBX solution
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Microsoft-certified IP phones offering a familiar user experience
“Thanks to AudioCodes’ range of innovative and versatile products and the expert capabilities of its global professional services team, our migration to Microsoft UC has progressed smoothly, enabling our employees to enjoy an enhanced communications experience.”
Results
By early 2019, Bendix had successfully migrated around 15 of its sites in the USA, Canada and Mexico to Skype for Business unified communications, with AudioCodes providing voice enablement.
“Reliable, high-quality communications between our staff, partners and customers are paramount to our continued success as a growing multinational business,” said John Walker, IT Lead at Bendix. “Thanks to AudioCodes’ range of innovative and versatile products and the expert capabilities of its global professional services team, our migration to Microsoft UC has progressed smoothly, enabling our employees to enjoy an enhanced communications experience.”