Background
Background
The Bosch Group is a leading global supplier of technology and services. It employs roughly 395,000 associates worldwide (as of December 31, 2020). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in 60 countries.
For more information, please visit the Bosch Group website.
Challenges
Like many major multinational companies, Bosch’s voice network infrastructure had over the years become a collection of communications silos, with a variety of vendor solutions in use. With efficient and reliable internal and external communications of paramount importance to the success of the company’s activities, Bosch’s management took the decision to standardize its communications infrastructure on a single unified communications solution.
The desire to maximize productivity and collaboration among its global workforce, coupled with a policy of adopting cost-effective and easy-to-manage cloud-based solutions, led Bosch to decide to migrate its communications infrastructure to a single unified communications platform, Microsoft Teams. The implementation of Teams on a global basis for the company was not a trivial matter and posed several challenges:
- Coexistence of platforms and avoiding user disruption during the migration
- Ensuring reliable local PSTN and SIP trunk connectivity at its global offices
- Integration of legacy analog devices, including fax machines
- Simplified, central device and call routing management
Bosch needed a solution that would ensure that its Teams migration could be achieved smoothly and at a controlled pace. The solution needed to unify the existing multi-vendor infrastructure into a global voice communications network that would reduce operational effort and maintenance costs, while at the same time enhancing the overall communications experience for its users.
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Avoid user disruption during Teams migration
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Ensure reliable PSTN and SIP trunk connectivity
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Integrate legacy analog devices
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Simplify network management and monitoring
“By providing seamless voice connectivity between Microsoft Teams, our legacy systems and public networks, AudioCodes has enabled us to attain our goal of achieving a reliable, state-of the-art voice calling experience for all our employees whether in the office, working remotely or on the go.”
Results
Thanks to the AudioCodes One Voice portfolio of voice networking products and solutions, Bosch was able to unify its complex global voice network and standardize communications for all its employees based on Microsoft Teams. AudioCodes SBCs, analog gateways and management solutions enabled a smooth migration for Bosch’s user to the new platform, while offering simplified, centralized management to reduce operational efforts and maintenance costs.
“AudioCodes has proved to be the perfect partner to help us along the journey to a global unified communications solution,” commented Frank Borchardt, Senior IT Consultant at Bosch. “By providing seamless voice connectivity between Microsoft Teams, our legacy systems and public networks, AudioCodes has enabled us to attain our goal of achieving a reliable, state-of the-art voice calling experience for all our employees whether in the office, working remotely or on the go.”
