APAC - Interaction insights - Subject Matter Expert (SME)

Location: Singapore / Malaysia / Philippines

Job Description

About The Solution:

AudioCodes SmartTAP is a next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments.

Learn more about the solution.

Job Summary:

The ideal candidate would be a Subject Matter Expert (SME) with a mix of technical and business acumen, demonstrating successful experience in the field of Call Recording/Interaction Recording. Successful candidate will become the regional SME for the AudioCodes Call/Interaction recording solutions and primarily be responsible for helping the Sales and Pre-Sales teams in growing AudioCodes Call/Interaction recording business in wider Asia Pacific region.  APAC is a diverse region with different regulations and requirements; Knowledge and the exposure to the regulatory and compliance requirements across different countries in the APAC region will be an added advantage.

Responsibilities:

• Develop and maintain a deep understanding of the Recording as a Service market in APAC and establishing yourself as the trusted subject matter expert. Should maintain a good understanding of the industry updates and competitor landscape.
  
  
• Develop and maintain deep understanding of regularity and compliance requirements in different markets within the APAC region, for various industry verticals such as FSI, government, manufacturing, health etc.
  
  
• Assist local sales/pre-sales teams in growing Recording business and closing opportunities by providing recommendations, demonstrating the platform features/functionalities, with RFx responses, meeting strategic customers, customer compliance, security or technical teams and helping with designing the solutions.
  
  
• Assist AudioCodes, APAC business development and the channel development teams to grow the partner network by conducting workshops, bootcamps and trainings.
  
  
• Train and educate the local sales, pre-sales teams on recording in general, product updates, new feature introductions, competitive landscape etc.
  
  
• Overseeing the proof of concepts, driving them to be successful business opportunities.
  
  
• Acting as the central point between the field (Sales, Pre-sales, Support), PLM and engineering for new feature requests, issue escalations etc. in recording related matters.
  
  
• Meet or exceed annual and quarterly revenue, partner, and end customers targets

 Qualifications:

• Minimum 3 years’ experience in direct pre-sales/technical sales space in call/interaction recording industry.
• Intermediate technical recording industry knowledge and a capacity to learn new technologies.
• Creative, independent, and resourceful with an overachiever track record. 
• Strong people’s skills, relationships builder. Able to deal professionally with different personality types and at different levels in prospect’s organizations.
• Consultative selling style.
• Teamwork, trust, and openness are key.
• Fluent in English.
• Knowledge of recording regulations, security and compliance requirements within the APAC region is an added advantage.
• Exposure to Microsoft ecosystem in general is an added advantage. 
• Knowledge in Conversational AI, AI in general is an added advantage