RMA Coordinator

Description

·      End-to-End RMA management: identifying hardware faults, opening orders by contract type, logistical coordination of

product repair and returning them to customers, basic understanding of technical knowledge, checking and updating

service contracts and credits and tracking import and export shipments of the RMA department.

·      Operation and management of service warehouses around the world.

·      Updating customers and field engineers in Israel and abroad.

·      Daily work on the Oracle system and Cloud Console.

·      Analysis of quarterly performance indicators (KPI).

·      Building and managing new working processes and internal and global projects.

·      Managing a subcontractor client - opening orders according to a PO, following up in a report for all his shipments and

promoting shipments.

·      Checking geographic addresses for contracts.

Interrelationships and work environment:

Internal factors

·      Field Application Engineer – common and close interface regarding RMA cases.

·      Repair Engineering team - a common and close interface regarding repairs and technical and engineering consultations.

·      Sales Operations Desk - a common and close interface related to clarifying details or updates regarding customers and

contracts.

·      Product Managers- technical advice regarding products.

·      Operating factors: planners, engineering, warehouses in Israel and abroad

·      Finances invoices and accounting.

External factors

·      Customers and subcontractors.

Requirements

Professionalism:

·     Up to 2 years experience.

 Bachelor's degree required (in any field).

·      Experience in service or placing orders in a hi-tech company.

·      Experience with Office [Outlook, Power Point, Excel]

·      Advantage for those with experience in Oracle.

·      Willingness for a full-time position.

·      Flexibility and willingness to devote extra hours if necessary.

Personality:

·      Proficiency in prioritization, precision, systematic approach, meticulousness in completing tasks, adept at multitasking,

and attention to detail.

·      Possesses personal responsibility, initiative, and willingness to exert effort and interest beyond the basic role.

·      High level of customer service and ability to communicate independently with different people in the organization and

customers.

·      Good written and verbal communication skills in English.

·      Ability to withstand pressure from varying workloads and pressures from sales managers and clients regarding case

statuses under his responsibility.